Transit Damage Policy
TEACHMINT X - TRANSIT DAMAGE PROTECTION (TDP) POLICY
1. What Qualifies as Transit Damage?
A Product shall qualify as transit damaged where the Product packaging appears to be
damaged at the time of delivery and/or the Product is found to be physically damaged
upon initial unboxing or setup. Such Product shall be eligible for coverage under this
TDP Policy only if the Customer complies with the claim submission requirements set
out in Clause 9.2 below.
2. How to Submit the TDP Claim
To ensure the claim is processed efficiently, please follow these steps:
a. Note Damage on Delivery: If the Product packaging appears damaged upon arrival,
please make a clear note of this on the delivery receipt before signing.
b. Create an Unboxing Video: A complete, continuous, and unedited video recording of
the entire unboxing process is required. The video must clearly show the condition of
the outer packaging, internal packaging, and the Product from the moment the package
is opened until the Product is fully unpacked. The video recording must be of sufficient
clarity and quality to enable verification of the alleged transit damage.
c. Report the Issue Within the Prescribed Timeline: The Customer must report the
issue to Teachmint within three (3) business days of the date of delivery or unboxing.
d. Contact Teachmint Support: Immediately contact our Support Team at
support@teachmint.com or at Phone: 080-35073710 to report the issue. The following
information shall be required:
- Product Details: The serial number of the affected Product.
- Order Details: A copy of the tax invoice/delivery challan in case of replaced device
(mandatory). Purchase Order number, Package number, purchase order copy and
payment proof might be required in specific cases.
For the avoidance of doubt, the requirements set out in Clauses 9.1 and 9.2 constitute
the mandatory eligibility criteria and claim submission requirements, respectively, for a
valid TDP Claim. Failure to comply with any of the requirements set out in Clauses 9.1
and 9.2 may result in rejection of the Claim. Any procedural or supporting
documentation requirements contained elsewhere in this Policy shall be read together
with, and not as a substitute for, the requirements specified in Clauses 9.1 and 9.2.
3.Resolution for TDP Claims
Upon verification and confirmation of a valid Claim, Teachmint will provide a
replacement for the affected Product.Teachmint will cover all shipping costs for
returning the defective or damaged unit and for dispatching the new replacement unit.
Our goal is to minimize downtime and ensure receipt of a fully functional Product within
a reasonable timeline.
4. Exclusions
The TDP policy does not cover:
a. Products that are found to be damaged due to misuse, unauthorized repairs, or
improper handling after a successful initial unboxing and setup.
b.The Customer fails to satisfy the eligibility requirements or claim submission
requirements set out in Clauses 9.1 and 9.2 of this Policy, including but not limited to
the requirements relating to the condition of the Product upon delivery or initial
unboxing, recording and submission of a complete, continuous, and unedited unboxing
video, reporting of the issue within the prescribed timeline, and providing the required
information and supporting documents.
c. Incomplete or missing remarks on the delivery receipt for box damage cases.
d. Product/(s) that are delivered to the Customer by a reseller and not directly by
Teachmint, and are found to be damaged after delivery to the Customer. Please contact
the seller to check eligibility.
e. Missing accessories, cables or components unless specifically reported within the
applicable reporting timeline.
For any questions or to initiate a Claim, please contact our Support Team @
support@teachmint.com