Transit Damage Policy

TEACHMINT X - TRANSIT DAMAGE PROTECTION (TDP) POLICY

  1.1.   What Qualifies as Transit Damage?

The Teachmint Product is covered under TDP if the following circumstances are observed by the Company-

a.      The Product is found to be physically damaged at the time of arrival/initial unboxing or setup.

b.     The issue is reported to Teachmint within three (3) business days of the unboxing or delivery date.

-   For Customers who have purchased installation as a service from Teachmint, the three-business-day period begins on the date of unboxing.

-     For Customers who have not purchased installation from Teachmint but from the Authorized Partner, the three-business-day period begins on the date of Product delivery.

 1.2.  How to Submit the TDP Claim

To ensure the claim is processed efficiently, please follow these steps:

a. Note Damage on Delivery: If the Product packaging appears damaged upon arrival, please make a clear note of this on the delivery receipt before signing.

b. Create an Unboxing Video: A complete, unedited video recording of the unboxing process is required. The video must clearly show the condition of the packaging and the Product as it is being removed. This video is essential for verifying the claim.

c. Contact Teachmint Support: Immediately contact our Support Team at  support@teachmint.com or at Phone: 080-35073710 to report the issue. The following information shall be required:

-   Product Details: The serial number of the affected Product.

-  Order Details: A copy of the tax invoice (mandatory). Purchase Order number, Package number, purchase order copy and payment proof might be required in specific cases.

1.3. Resolution for TDP Claims

Upon verification and confirmation of a valid Claim, Teachmint will provide a replacement for the affected Product.Teachmint will cover all shipping costs for returning the defective or damaged unit and for dispatching the new replacement unit. Our goal is to minimize downtime and ensure receipt of a fully functional Product within a reasonable timeline.

 1.4.  Exclusions

The TDP policy does not cover:

a.   Product that are found to be damaged due to misuse, unauthorized repairs, or improper handling after a successful initial unboxing and setup.

b.   Unboxing (unedited) video is missing for physical damage cases.

c.    Incomplete or missing remarks on the delivery receipt for box damage cases.

d.   Product/(s) that are delivered to the Customer by a reseller and not directly by Teachmint, and are found to be damaged after delivery to the Customer. Please contact the seller to check eligibility.

e.   Missing accessories, cables or components unless specifically reported within the applicable reporting timeline.

For any questions or to initiate a Claim, please contact our Support Team @ support@teachmint.com

To check the detailed warranty policy page  click here