Shipping & Returns policy
Non-Cancellable Orders
Once the order is made, the order becomes non-cancellable.
Dispatch of Interactive Flat Panel (IFP):
The IFP will be dispatched within 1 working day of receiving the order.
Any additional delay will be communicated to you before payment or within 3 working days of receiving the order
No refund will be made for delayed shipments acknowledged by you.
Unforeseen Circumstances
Delays due to uncontrollable events like floods, riots, lockdowns, curfews, strikes, etc., will not be eligible for a refund. Orders will be dispatched at the earliest possible date.
Dispatch Origin Point
Shipments will be dispatched from a warehouse managed by Teachmint or its vendors. The dispatch origin point will be determined solely by Teachmint.
Delivery Time
Delivery time depends on the customer's location. Generally, delivery occurs within 7 working days of dispatch but may take longer for remote locations.
Installation
Customer will have to schedule the installation of their device by filling up the form shared on their email IDs or by calling Teachmint's customer support number. Installation will be done on the scheduled date in most cases, subject to customer's site being ready. In case installation isn't possible on the scheduled date, Teachmint's team shall contact the customer to reschedule the installation.
Shipment Inspection
Shipments are covered by transit insurance.
If the shipment is damaged, refuse acceptance. During installation, our technician will unpack and verify the IFP's undamaged condition.
Report any damage immediately during the inspection, providing video/image proofs. Damage reported after the installation person leaves your premises will not be covered under insurance.
Damaged or Technical Issues
In the case of damage or technical issues, repair or a replacement will be provided. No refunds will be issued.
Non-Returnable Products
Products are non-returnable.
For any inquiries or concerns, please contact us at support@teachmint.com.